This Privacy Policy describes how “Murakami City,” legal name: Karen Sargsyan Individual Entrepreneur (“we”, “us”, or “our”), collects, uses, and protects your personal data when you use our sushi delivery website, mobile application, and related services (the “Service”).

This Policy applies to both our website and our iOS/Android mobile application.

2.1 Personal Data

We collect the following categories of personal data:

• Account information: Name, email address, phone number, delivery address
• Payment information: Credit/debit card details (processed by third-party providers), billing address
• Order history: Food preferences, delivery instructions, past orders
• Communication data: Messages, filled-in forms, interactions with our support center

2.2 Automatically Collected Information

• Device information: IP address, browser type, device type, operating system, language settings
• Usage data: Pages visited, time spent on the site, clicks
• Location data: Delivery address and approximate location for delivery purposes
• Cookies and tracking: We use cookies to improve your experience and remember your preferences

2.3 Location Data

We may collect your approximate or precise location if you allow the mobile app to access it.

This includes:

• Your delivery address (entered manually or selected from the map)
• Your approximate or exact device location

Location data is used for:

• Assigning orders to the nearest courier
• Automatically filling in your address
• Determining if your area is within our service zone

You may disable location access at any time in your device settings.

2.4 Notifications Data

If you allow push notifications, we may collect:

• Device push-token (contains no personal data)
• Notification open/click statistics

We use push notifications for:

• Order confirmations and delivery updates
• Informing you about new promotions or offers (based on your preferences)

You may disable notifications at any time in your device settings.

2.5 Mobile App Permissions

Our mobile app may request the following permissions:

• Location – to determine your service zone and to allow faster address entry
• Push Notifications – to deliver order updates
• Storage Access – to save app-related files
• Device identifiers – for security, analytics, and fraud prevention

No permission is activated without your explicit consent.

We use your personal data to:

• Process and fulfill your food orders
• Manage your account and provide customer support
• Process payments and prevent fraud
• Send order confirmations, delivery updates, and promotional messages
• Improve our services and website performance
• Comply with legal obligations

4.1 Card Verification Process

When you add a payment card to your account, we perform a verification process:

• Temporary authorization: We place a temporary 10 AMD (or equivalent) authorization on your card
• Immediate refund: This amount is immediately returned to your account
• Purpose: The process verifies that your card is valid and active without actually charging you

4.2 Timeframe

• The 10 AMD authorization typically appears and is refunded within 1–3 business days
• Refund times may vary depending on your bank or card issuer

No actual charge is made to your account

We do not sell your personal data. We may share it only in the following cases:

5.1 Service Providers

• Payment processors – to handle transactions
• Delivery partners – to fulfill orders
• Technology providers – for website and app operation
• Customer support platforms

5.2 Legal Compliance

We may disclose information when required by law or legal process, to:

• Protect our rights, property, or security
• Prevent fraud or illegal activities

5.3 Business Transfers

If we undergo a merger, acquisition, or asset sale, your data may be transferred to the new organization.

5.4 Mobile SDKs and Analytics Tools

We may use third-party technology providers such as:

• Firebase Analytics
• Firebase Cloud Messaging

These tools collect technical information and cannot identify users personally.

We implement appropriate security measures to protect your personal information:

• Encryption: All payment information is encrypted using industry-standard SSL technology
• Secure Storage: Personal data is stored on secure servers with restricted access
• Access Controls: Only authorized personnel have access to your information
• Regular Updates: We regularly update our security measures and systems

You have the following rights regarding your personal data:

7.1 Access and Correction

• View and update your account information
• Request a copy of your personal data
• Correct inaccurate or incomplete data

7.2 Deletion

• Delete your account and its associated data
• Request deletion of specific data (subject to legal requirements)

7.3 Communication Preferences

• Opt out of promotional emails
• Adjust your notification settings
• Unsubscribe from marketing messages

You may disable any app permission from your device Settings without deleting your account.

We retain your personal data for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

Account information is typically stored for 7 years after account closure, in line with tax and legal requirements.

We use cookies and similar technologies to:

• Remember your preferences and login status
• Analyze website performance and usage
• Provide personalized content and advertising
• Improve user experience

You may control cookie settings through your browser preferences.

Mobile apps may use SDKs that perform similar functions without collecting personal data.

Our services are not intended for children under 13. We do not knowingly collect personal data from children under 13. If you believe we have collected such information, please contact us immediately.

If you are located outside Armenia, your information may be transferred to and processed in Armenia or other countries where our service providers operate. We ensure appropriate safeguards for such transfers.

Our website may contain links to third-party sites. We are not responsible for their privacy practices. We encourage you to review their privacy policies.

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending email notifications to registered user
• Displaying a notice on our site

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Email: info@murakamicity.com

Phone: +374 11 388888 

Mail: 16 Heratsi St, Yerevan 0025

Website: https://murakamicity.com/

This Privacy Policy is governed by the laws of the Republic of Armenia. Any disputes arising from this Policy will be resolved in the courts of Armenia.